CTI develops contact centers for over 10 years implementing a customized solution for each client, introducing a system that will be necessary in this specific case, operating with maximum efficiency.
Arranging project work, we follow mandatory requirements of manufacturers of software and hardware, which in turn is a guarantee of correct and efficient operation of the future system.
Our specialist have developed more than 60 contact centers.
Our clients are public and private companies of various sizes: Dalsvyaz, Megafon — Dalniy Vostok, Bashinformsvyaz, Novaya telephonnya kompaniya (NTK), Bank Russkiy Standart, Rusfinance, Bank Kaspiyskiy, Bank TRUST, Cetelemand others.
CTI services in new technologies for contact centers
- Contact centers development;
- Building the Contact center on demand
- Audit, and modernization of Contact centers;
- Optimization of Contact center system, back-office and remote sales offices;
- Complete software solutions CTI Contact Center Suite for end users or system integrators ;
- Customized software development for Contact centers;
- Resolving any integration issues;
- One-time introduction services for new features of Contact center;
- Customized courses for administrators of Contact centers at the CTI demo room;
- Technical support and administration outsourcing for Contact centers.
CTI specialists have a huge experience in building call centers and contact centers for different business areas. This experience has helped us to create comprehensive solutions to meet challenges of contact center operating in distinct business areas.
- Remote training
- Customer feedback
- Optimization of operator work
- Planning work shifts
- Speech analytics
- Recording systems and quality management
- Performance management
- Arranging a single virtual contact center for OJSC MegaFon (Far East) (Arranging a single virtual contact center for MegaFon (Far East) to consolidate contact centers located in the cities of Khabarovsk and Vladivostok, which used to operate independently).
- Project to introduce and upgrade the contact center for JSC KaspiBank (Introducing a single contact center in the bank’s structure).
- CTI has introduced Contact Center on Demand for Rendez-vous chain stores (CTI has successfully implemented the service Call center on demand for Rendez-vous chain stores).