Technical Support and IT Outsourcing
CTI technical support department offers a full spectrum of technical support services, IT outsourcing and IT consulting, provides management and maintenance of telecommunication and IT infrastructure, business applications, and performs consulting services.
- Technical Support
- IT Outsourcing
- Service consulting
- Managed Services
CTI operates 24 hours a day, has a powerful automated backlog system, supported by regulations on compulsory control in compliance with SLA levels.
CTI obtained ISO / IES 20000 certificate, confirming the high organization level of support processes.
There is specialized technical laboratory in the company that is intended for testing new developments and solutions.
Demonstrations of solutions for customers are held in demo room staffed with the latest equipment.
- CTI provides comprehensive IT support to Alcohol Siberian Group (CTI has been selected as a contractor following an open competition).
- CTI provides IT Outsorsing service to one of the world's largest coffee producer (CTI has implemented a project to provide comprehensive telephone system support to one of the world's largest producer of coffee).