On demand optimization system
Impact360 Workforce Optimization is an unified solution by Verint, a global leader in optimization solutions, designed to meet all optimization needs and delivered on SaaS model.
Optimization system for contact centers as a service enables organization to significantly reduce employee costs while increasing service quality and customer satisfaction.
- Recording and quality monitoring;
- Workforce management;
- Performance management based on KPI analysis;
- Reporting and performance monitoring.
Benefits of SaaS model:
- Quick implementation;
- Free trial version;You pay only for features you use;
- No technical support costs;
- 24-hour access to the service.
CTI is an exlusive Verint partner on cloud services in Eastern Europe, Russia and CIS countries.