IT outsourcing and maintenance of IT systems
full range of services
IT infrastructure support
– Workstations (computers), email
– Copying and duplicating equipment
– POS terminals, payment terminals
– Servers, information security system, remote access
– CCTV systems
– Data transfer network
Server hardware and storage support
– Server and server hardware support
– Operation of shared file storage
– DBMS operation, backup support
– Ensuring information security
– Maintenance, support and modernization of data centers with the deployment/installation of IT equipment
Maintenance of communication and data transfer systems
– Network infrastructure and communication channels
– IP telephony
– Wireless communication
– Contact centers with all related systems
Support of engineering systems
– Ventilation and air conditioning
– Power supply
– Security and fire alarm systems
– Security systems (ACS)
Infrastructure component monitoring
– Round-the-clock control and detection
– Failure and fault analysis
– Performance recovery consulting
– 24x7 technical support
– Statistics and reporting
additional services
– creation of new office infrastructure
– inventory and certification of IT infrastructure systems
– modernization of structured cable network (SCS)
– maintenance of communication and data transmission systems
– engineering system support
– maintenance of hands-free, video surveillance and access control systems
– service logistics
– warehouse management of spare/replacement parts
– supplier relations management
– procurement management
operational services
– regular audits of corporate data transfer networks
– regular conferences and meetings devoted to maintenance optimization
– system documentation
– coordination of hardware and software configuration, including amendments
– preventive maintenance
– scheduled system modifications (if there are service contracts with the vendor)
– recommendations for network development
benefits of using CTI’s IT outsourcing
- single point of responsibility
- reduced administrative costs for managing a large contractor pool
- possibility of a unified SLA throughout the Russian Federation
- standardization of service quality. Financial guarantees
- optimization of IT infrastructure management costs
- Improved manageability and transparency of IT costs as the company’s scale changes:
- reduced overheads for managing a single contractor
- simplified planning due to framework rates, high degree of transparency
- single point of responsibility, unified quality parameters (SLAs) backed by penalties
- unified system for registration and control of request implementation
- rapid changes in the range and parameters of IT services as the scale of the retail network changes
- continuous IT support without vacation or sick leave
- reduced overheads for managing a single contractor
what you get
- service based on international best practices
- access to the competences of a market leader
- high-quality services
- focus on your business processes
- flexible pricing mechanism
More details at http://cti-service.ru
latest news
Global changes in employer policies last year, especially the need to transfer workers to a remote working regime, created the need for new levels of flexibility in the information infrastructure and implementation of information security requirements for remote workplaces. Especially important were methods of authentication and protection of communication channels. All of this was done in an emergency timeframe and as a result companies of all sizes faced a whole range of problems.
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